- An additional fee may be charged depending on the region.
- Delivery may be slightly delayed due to product availability and warehouse circumstances.
- As indicated on the product details, brand products are shipped directly from the brand with a separate shipping fee.
- For pre-order or custom-order products, please take note of the dispatch date and manufacture period indicated on the product details.
- If your order includes items that are not available for same-day dispatch, your order will be dispatched when all items are ready to ship.
- We will inform you if your order is out of stock and not available to ship.
(※If you do not respond within 7 days to our email notification regarding out-of-stock items, your order will be automatically canceled.)
- The actual amount paid by the customer is the product price, minus the discount amount according to the applied coupon (applicable only to members), and plus the shipping fee and amount applied depending on the options. (This is called the Actual Purchase Amount of the purchased product.) Proof of purchase (credit card receipts, invoices, etc.) will be issued in full (market price).
■ Customs and Duties
The recipient is responsible for all/any import duties and taxes which may occur during international shipments.
Please be advised that these charges are levied by the destination country and we do not have control over them.
■ For Product Returns due to Reasons Caused by the Customer
Any product returns due to reasons caused by the customer which includes but not limited to: incorrect shipping address, unidentifiable recipient, unpaid taxes and duties and etc.
- The customer is responsible for all/any relevant expenses during The return process such as round-trip shipping, customs and etc. This will be done by either deduction from refunds or extra charges.
(1) Process for refund requests
Once the parcel returns, refund will be issued after subtracting all fees and expenses.
Price will vary depending on shipping methods from the returned product.
(2) For re-delivery requests
We'll reship it for you if you pay the reshipment fee.